Introduction
ITIL is periodically updated to reflect current needs of organisations and the drive to manage ever more complex IT infrastructure and services.
The latest update to ITIL — ITIL v4, was launched in 2019.
ITIL is the most widely used best practice framework for IT service management in the world.
ITIL’s framework helps organisations and industry experts to:
- Integrate an organisation’s IT strategy with its business strategy
- Deliver IT services more effectively
- Standardise the approach to IT service management
- Deliver value for customers through IT services.
If you would like to know more, make sure to read our free e-book about ITIL.
ITIL 4 path
The Information Technology Infrastructure Library (ITIL) is a collection of IT Service Management (ITSM) best-practices. Used by ITSM professionals around the globe, ITIL helps practitioners in many ways :
- ITIL enhances IT experts’ careers in ITSM
- ITIL broadens the horizons of IT students
- ITIL acts as a guide for a proper IT infrastructure
- ITIL gives more credibility to IT service providers
- ITIL helps professionals manage IT operations and costs efficiently
- ITIL helps professionals create, deliver and continually improve IT services and products.
Why is ITIL important?
ITSM is a critical business function in every organisation today. ITIL enables organisations to:
- Align IT services to critical business needs
- Keep IT services up to date with the rapid changes in the digital world
- Apply robust security measures as cyberattacks become more prevalent
- Deliver IT services in a cost-efficient manner.
ITIL certification
You can improve your IT career prosects by gaining professional certification in ITIL.
Read more about ITIL certification by visiting our ITIL Foundation course page.
