ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management. These practices help businesses deliver high-quality IT services. ITIL offers a framework for managing IT services effectively and efficiently. It is widely known for its standards, especially in ITIL v3. Achieving ITIL certification can help professionals improve their skills in managing IT services.

Why is ITIL important for IT service management?

ITIL is important for IT service management because it provides many benefits. It helps organisations optimise their service delivery. This improves efficiency and customer satisfaction. By aligning IT services with business needs, ITIL aids in better management of information and resources. This framework enhances service delivery, leading to improved value and best practices in IT service management.

What will you learn in an ITIL Foundation course?

In an ITIL Foundation course, you will learn the basics of ITIL and its core principles. The certification training covers IT service management, key concepts, and specific practices. The course syllabus provides comprehensive knowledge. Instructor-led training ensures you understand the material well.

How does ITIL align with other frameworks?

ITIL aligns with other IT service management frameworks and methods. It supports governance and helps coordinate and integrate various practices. ITIL's consistency with different knowledge management standards makes it complementary to related frameworks. Using ITIL alongside other frameworks can improve overall IT service management.

What topics are covered in the ITIL Foundation exam?

The ITIL Foundation exam covers topics essential for understanding the ITIL framework. Key subjects include IT service management principles, core concepts, and components of the ITIL framework. The exam focuses on areas like service lifecycle, service operation, and continual improvement processes.

How to prepare for the ITIL Foundation exam?

Preparing for the ITIL Foundation exam requires a good study plan. Use reliable study materials and training resources. Practice with sample questions and follow effective study strategies. Tips for preparation include setting a study schedule, reviewing course content regularly, and seeking guidance from ITIL instructors.

What to expect on exam day?

On the day of the ITIL Foundation exam, expect a structured and formal experience. The exam format includes multiple-choice questions with a set duration. Review all procedures and requirements beforehand to avoid surprises. The exam environment will be controlled to ensure fairness for all candidates. Knowledge Train offers quality ITIL Foundation courses to help you succeed in your certification journey.

What are the core components of ITIL?

The core components of ITIL Foundation include: Service lifecycle: The stages a service goes through from start to finish. Processes: Activities done at each stage of the service lifecycle. Practices: Best methods organisations should use to manage services well. Framework: ITIL’s systematic approach to service management. These components are essential to understanding how ITIL works and how to apply it within an organisation. Understanding ITIL service lifecycle The ITIL service lifecycle is divided into five phases, each with specific goals and processes: Service strategy: Defines the services to be offered. Service design: Plans and designs the IT services. Service transition: Manages changes in IT services. Service operation: Ensures effective delivery of IT services. Continual service improvement: Improves services based on feedback and performance data. Understanding these phases helps grasp how services evolve over time.

What is ITIL's Four Dimensions Model?

ITIL’s Four Dimensions Model offers a complete view of service management from four perspectives: Organisations and people: Focuses on human resources and structure. Information and technology: Involves tools and technology used in delivering services. Partners and suppliers: Considers roles of third-party partners and suppliers. Value streams and processes: Looks at workflows and processes that create value. This model ensures all elements are considered in managing services, providing a detailed approach.

Service strategy: What does it entail?

Service strategy is about setting business goals and creating value. This module helps in understanding how to manage a service portfolio and develop effective strategies. Key aspects include: Service portfolio management, Strategy management, Demand management, Financial management, Value co-creation

What is covered in service design?

Service design focuses on designing IT services that meet the needs of the business. This module ensures that services are reliable and efficient. Topics covered are: IT service continuity, Availability management, Capacity management, Design coordination, Service level management, Service catalog management

What are the key aspects of service transition?

Service transition ensures that new or modified services are launched smoothly. This module handles the processes involved in making changes to services. Important components include: Change management, Release management, Deployment management, Service validation, Testing, Transition planning, Support management, Configuration management

What types of ITIL training are available?

Finding the right ITIL training is crucial for your learning journey. There are several types of training available, including: Instructor-led training, E-learning, Self-paced learning, Classroom courses, Webinars, Study materials, Certifications

What comes after ITIL Foundation?

After obtaining the ITIL Foundation certification, you can pursue advanced certifications. The next steps typically include: ITIL Practitioner, Intermediate levels, ITIL Expert. These certifications focus on lifecycle management and provide a clear certification pathway for advancing your career. They open doors to further qualifications and advanced knowledge in IT service management.

How can ITIL certification enhance your career?

Earning an ITIL Foundation certification can boost your career. This certification gives you valuable skills and knowledge in IT service management (ITSM). By gaining this certification, you can improve your job prospects and grow professionally. ITIL certification is well-recognised in the industry, helping you develop new skills and advance your career.

What jobs can you get with an ITIL Foundation certification?

With an ITIL Foundation certification, many job positions become available to you in IT service management. You can explore various career paths such as: IT service manager, Process coordinator, Service desk manager, Incident manager, Change manager. These roles focus on customer service, management, and IT operations. They offer a range of employment options in different industry sectors.

Where to find ITIL study materials and resources?

If you're preparing for ITIL certification, many study materials and resources are available: Online guides: Online guides help you understand the basics. Training courses: Enrol in training courses, both free and paid, covering all aspects of ITIL. Books: There are essential books that provide detailed information about ITIL. Exam preparation: Use these materials to prepare effectively for ITIL exams.

How to join ITIL forums and discussion groups?

Joining the ITIL community can help you learn and network: Online forums: Join online forums where professionals talk about ITIL topics. Discussion groups: Be part of discussion groups to share knowledge. Engage with professionals: Connecting with other professionals offers new insights and advice. Collaboration: Learn from the experiences of others in the ITIL community.

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ITIL 4 Specialist: Create, Deliver and Support (CDS) course

3-day ITIL 4 Specialist: Create, Deliver and Support (CDS) course with exam.

Master the design, delivery, and management of digital products with our ITIL 4 Specialist: Create, Deliver, and Support course – key to enhancing service management and driving customer satisfaction.

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ITIL 4 Specialist: Create, Deliver and Support (CDS) course

Benefits

The benefits of obtaining ITIL 4 Specialist: Create, Deliver and Support (CDS) certification:

Achieve professional growth with a globally recognized certification.
Apply ITIL 4 principles for immediate, tangible results.
Foster teamwork and continuous improvement for operational excellence.
Become the preferred choice for IT service management roles.
Open doors to new opportunities in the evolving tech landscape.

ITIL 4 Specialist: Create, Deliver and Support (CDS) course includes

The ITIL 4 Specialist: Create, Deliver and Support (CDS) classroom course comes with:

Training and exam preparation from an approved trainer
Pre-course study materials
A Full Course Manual
ITIL 4 Specialist CDS exam with 1 free resit
You will receive a digital copy of the ITIL 4 Official Core Guidance when you book your exam
Sample exams
ITIL 4 Specialist CDS certification (on passing the exam)
Professional CV writing service with 1 year free update
1 month free subscription to the Business Learning Library (BLL)™.

The ITIL 4 Specialist: Create, Deliver & Support (CDS) course details

Who should study ITIL 4 Specialist CDS course?

The ITIL 4 Specialist: Create, Deliver & Support (CDS) classroom course is suitable for any of the following:

IT Operations Managers and Heads
Service Desk and Support Managers
Development Managers and Developers
Infrastructure and Application Operations Engineers
Change, Release, Incident, and Problem Managers
Service Transition and Delivery Managers
Network Systems Administrators and IT Coordinators
Technical and Data Centre Support Engineers
Information Security Specialists
DevOps Engineers
Chief Product Officers

Course times

The ITIL 4 Specialist: Create, Deliver & Support (CDS) course

3 days course: 9:00 am – 5:00 pm
1-2 hours of homework to be completed after each day
2-3 hours of pre-course study to be completed before joining the course.

The ITIL 4 Specialist: Create, Deliver & Support (CDS) course

Learning outcomes

This course equips you with the essential skills to design, deliver, and support IT services. You’ll master the following:

Service design and development: Design services that meet customer needs and business objectives.
Service delivery: Understand processes for high-quality IT service transition and operation.
Service support: Gain expertise in maintaining and managing IT services.
Service performance metrics: Measure KPIs to assess service effectiveness.
Service automation and technology: Discover automation’s role in service creation and support.
Culture and collaboration: Foster a service-oriented culture and team collaboration.
Continuous improvement: Leverage data for service and process enhancement.
Customer and user experience: Align services with customer expectations for exceptional experiences.
ITIL 4 principles: Apply guiding principles to boost efficiency.

Curriculum

Our ITIL 4 Specialist: Create, Deliver & Support (CDS) training course will cover the following topics:

Understand how to plan and build a service value stream to create, deliver and support services
- Understand the concepts and challenges relating to the following across the service value system
- Understand how to use a ‘shift left’ approach
- Know how to plan and manage resources in the service value system
- Understand the use and value of information and technology across the service value system

Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
- Know how to use a value stream to design, develop and transition new services
- Know how the following ITIL practices contribute to a value stream for a new service
- Know how to use a value stream to provide user support
- Know how the following ITIL® practices contribute to a value stream for user support

Know how to create, deliver and support services
- Know how to co-ordinate, prioritise and structure work and activities to create deliver and support services, including
- Understand the use and value of the following across the service value system

The ITIL 4 Specialist: Create, Deliver & Support (CDS) exam

The ITIL 4 Specialist: Create, Deliver, and Support (CDS) exam tests your knowledge of core ITIL concepts and practices, including understanding and application of methods and principles from the ITIL 4 Collaborate, Assure, and Improve Practices module

Style: Multiple-choice
Questions: 40
Pass mark: 70% (28/40)
Duration: 90 minutes
Materials allowed: Closed-book
Prerequisites: ITIL Foundation
Timing: At any time after completing the course
Results: Same day.

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ITIL 4 Specialist: Create, Deliver and Support (CDS) course

3-day ITIL 4 Specialist: Create, Deliver and Support (CDS) course with exam.

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ITIL 4 Specialist: Create, Deliver and Support (CDS) course includes

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Who should study ITIL 4 Specialist CDS course?

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